Refund policy

Last updated: 24 June 2026

At MIYAVERSE, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help. For any assistance, email us at hello@miyaverse.in

Return Eligibility

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it.
  • In its original packaging with all tags, labels, and accessories intact.
  • Accompanied by proof of purchase, such as your order number or confirmation email.

Returns that do not meet these conditions may be rejected or qualify for only a partial refund.

Return Timeframe

You may request a return within 7 days of receiving your order. To start, contact us at hello@miyaverse.in with your order number and reason for return. Once approved, we'll share return instructions.

Damaged or Defective Products

If something arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photographs. Once verified, we'll offer a free replacement, exchange, or full refund (including shipping). You won't bear return shipping for our errors.

Exchanges

For a different size, colour, or variant, we're happy to arrange an exchange where stock is available, following the same 7-day eligibility rules. If unavailable, we'll offer a refund or store credit.

Refund Process & Timing

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Time to reflect in your account depends on your bank or payment provider.
  • For Cash on Delivery (COD) orders, refunds are issued via UPI or bank transfer.
  • Original shipping charges are non-refundable, except where the return is due to our error.

Non-Returnable Items

  • Customised or made-to-order products.
  • Gift cards.
  • Items marked "final sale" at the time of purchase.

How to Start a Return

  1. Email hello@miyaverse.in with your order number and reason.
  2. Wait for our confirmation and instructions.
  3. Pack the item securely in its original packaging and ship to the address we provide.
  4. Once received and inspected, we'll process your refund, exchange, or replacement.

Contact Us

MIYAVERSE
Email: hello@miyaverse.in
Location: Hyderabad, India

This policy is offered in addition to your rights under the Consumer Protection Act, 2019.